Welcome to Hobart Lena! We aim to provide a seamless and satisfying shopping experience for our customers. Our Shipping and Return Policy ensures that your orders are processed, shipped, and handled with care. Please take a moment to read through these terms carefully. If you have any questions or need assistance, feel free to contact us at servicehub@hobartlena.shop.

1. Shipping Policy

1.1 Order Processing

  • Order Confirmation: Once you place an order on hobartlena.shop, you will receive a confirmation email with the details of your purchase. Please review this information to ensure that everything is correct. If you notice any errors, contact us immediately at servicehub@hobartlena.shop so we can rectify the issue.
  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). During high-demand periods, such as sales or holidays, processing times may be slightly extended, but we will do our best to get your order ready for shipment as quickly as possible.
  • Order Updates: Once your order is processed, you will receive a shipping confirmation email with a tracking number, which will allow you to monitor the status of your shipment in real-time.

1.2 Shipping Methods and Costs

  • Domestic Shipping: We offer standard and expedited shipping options for domestic orders within the United States. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Shipping costs are calculated based on your location and the shipping method you choose at checkout.
  • International Shipping: We offer international shipping to select countries. Please note that international shipping times may vary depending on the destination, customs processes, and other factors beyond our control. International shipping fees will be calculated during the checkout process based on your location and the weight of your order.
  • Customs and Import Duties: For international orders, customs and import duties may apply upon the order’s arrival in your country. These charges are not included in our shipping fees and are the responsibility of the customer. Please check with your local customs office for more information on applicable fees and taxes.

1.3 Shipping Timeframes

  • Standard Shipping: 5-7 business days (domestic), 7-21 business days (international)
  • Expedited Shipping: 2-3 business days (domestic), 5-10 business days (international)

Please note that shipping times are estimates and not guaranteed. While we strive to meet the delivery timeframes, unexpected delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays, or customs clearance).

2. Return and Refund Policy

At Hobart Lena, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your faucet or other products, you may return them under the conditions outlined below.

2.1 Eligibility for Returns

  • Return Window: You have 30 days from the date of delivery to return any eligible items for a refund or exchange. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
  • Condition of Returned Items: To be eligible for a return, the product must be in its original condition—unused, uninstalled, and in the original packaging with all accessories and components included. Any product that has been used, installed, or damaged after delivery will not be eligible for a return.
  • Non-Returnable Items: Certain items, such as custom or special-order products, may not be eligible for return. This will be clearly indicated on the product page. Additionally, gift cards are non-refundable.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at servicehub@hobartlena.shop with your order number and a brief explanation of why you wish to return the item.
  2. Receive Authorization: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the Item: Once you have your RMA number, you can return the product to the address provided. Please ensure that the RMA number is clearly written on the outside of the package. You are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
  4. Refund Processing: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If approved, a refund will be issued to your original method of payment within 7-10 business days.

2.3 Refund Policy

  • Full Refunds: Eligible items returned within the 30-day window in original condition will be refunded in full, excluding shipping costs.
  • Partial Refunds: In some cases, partial refunds may be granted if the returned product shows signs of wear, is missing components, or is damaged after delivery.
  • Refund Timeline: Once your return is received and inspected, you will be notified via email. Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

2.4 Exchanges

If you would like to exchange your product for a different model or style, please contact us at servicehub@hobartlena.shop to arrange an exchange. As with returns, the product must be in its original condition, and the exchange request must be made within 30 days of delivery. You will be responsible for shipping costs associated with returning the original product and receiving the new one.

2.5 Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us immediately at servicehub@hobartlena.shop. We will work with you to resolve the issue by providing a replacement or refund, and we will cover all shipping costs associated with the return of the defective or incorrect item.

3. Contact Information

For any questions about our Shipping and Return Policy, please contact us at: